Dealing with Difficult Passengers on Board: Strategies, Practices, and Resources
Approximately 2,000 assaults against transit operators happen in Canada each year, says a report published by the Canadian Urban Transit Association. Drivers in the USA are under the same risk of violent attacks. As the government, transit agencies, and transportation associations work to improve the situation, we would like to share some of our insights, resources, and examples to help protect operators and even prevent assaults from happening in the first place.
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